When can the timeline of an outage event be seen?

The timeline of an outage event can indeed be seen when expanding a Historic Incident. This feature allows users to access detailed records of past incidents, including a comprehensive timeline that outlines when the event began, when it was resolved, and any significant updates or actions taken during that time. This information is critical for understanding the nature of the incident and assessing its impact on services.

Accessing the timeline of a Historic Incident helps in conducting post-incident reviews, allowing organizations to analyze disruptions in their services and improve their response strategies in the future. It provides valuable context that is not available just by viewing current incidents, which may only show ongoing issues without historical background. Similarly, timelines are not visible during system reboots or exclusively on the administrator dashboard but are instead an integral part of the Historic Incident details. Thus, expanding a Historic Incident is the key action that reveals the desired timeline of the outage event.