What do External Directories allow an Administrator to do?

External Directories are designed to integrate with directory services that manage authentication and identity data for users external to the organization. One of the key functionalities of External Directories is the ability for administrators to reset or manage passwords for external users who are part of the organization's network but are not internal employees. This can enhance the security and functionality of interactions with external partners, customers, or vendors who utilize the organization’s services.

This capability is particularly useful in scenarios where external users require ongoing access to specific systems or data while also needing the flexibility to maintain their own security credentials. By allowing password resets, administrators can ensure continuity of service and secure access to certain resources without requiring users to go through extensive internal processes.

The other options do not accurately represent the primary functions of External Directories. Managing internal user permissions, creating new user accounts, and accessing mail flow reports pertain more to internal administrative functions and typically do not involve external users directly. Hence, focusing on the ability to reset passwords aligns with the core purpose of managing external user identities securely.