How can an external recipient access a Secure Message?

An external recipient can access a Secure Message by using a Secure Message Portal login, as this is the designated method for securely retrieving messages sent through Mimecast's email security solutions. The Secure Message Portal is specifically designed to ensure that only authorized individuals can access sensitive information, providing a secure environment for accessing the message.

To receive a Secure Message, the recipient typically receives an email notification from the sender, which includes instructions and a link to the Secure Message Portal. Once the recipient clicks the link, they must log in to the portal, typically by verifying their identity. This secure portal method ensures that the content of the message remains protected from unauthorized access while facilitating the intended communication between the sender and recipient.

Accessing a Secure Message through other means, such as personal email links, contacting the sender, or relying solely on a mobile app, does not ensure the same level of security and may not be compliant with data protection policies that govern secure communications. This makes the use of the Secure Message Portal the most reliable option for accessing Secure Messages.